Orders: Changing, Cancelling, and Reordering
Orders placed on the website cannot be changed. To cancel an order that hasn't been processed yet, contact us directly. Once cancelled, you can place a new order. Any payment already processed will be refunded within 3–5 business days.
Log in to your account, click the order you want to track, and scroll down to "Shipping Details" on the right-hand side. You'll find the tracking number and a direct link to the carrier's website for up-to-date tracking information.
Go to Orders on your account page, click on an order number, check the box next to any items you want to reorder, and click Reorder under Actions on the right.
No. Once an order is placed, it cannot be modified. If you need additional NBS parts, please place a new order separately.
Shipping: Tracking, Timelines, and International Orders
Orders ship Monday–Friday within a few hours of being placed during business hours. If your order shows no tracking information, it has not yet shipped. Allow until the next business day if your order was placed outside of business hours.
Yes, National Band Saw Co can ship to virtually any address in the world. Note that certain products are restricted and cannot be shipped to some international destinations. For queries about specific items or destinations, contact us before ordering.
Most in-stock food processing equipment parts ship the same day or the next business day. Delivery times vary by location and carrier. You'll receive a tracking number by email once your order ships.
Visit our Checkout + Free Returns page for full details on current shipping offers and thresholds.
Returns and Shipping Discrepancies
NBS Parts offers free returns. Visit our Returns Made Easy page or use the Returns Portal to start a return.
We offer free returns on eligible items. For full details on eligibility, timelines, and the return process, visit our Checkout + Free Returns page.
If you received an incorrect part, contact us within 7 days of delivery. Have your order number ready, and we'll get it sorted.
Any shipping discrepancies, including overage, shortage, loss, damage, or condition issues, must be reported to National Band Saw Co no later than 7 days from the delivery date. Contact us as soon as possible to resolve the issue.
Still Need Help? Contact National Band Saw Co
Can't find the answer you need? Our team is available Monday–Friday, 6:30 am to 3:30 pm PT.
Looking for a part? Browse by category or brand, or view our full product catalog.
National Band Saw Co supplies commercial food processing equipment parts for butcher shops, restaurants, and meat processing facilities across the US and internationally.
Whether you need meat saw parts, meat slicer parts, or meat grinder parts, NBS Parts stocks parts at competitive prices. If your question isn't covered above, contact National Band Saw Co or call 661-294-9552.
We're open Monday-Friday, 6:30am to 3:30pm (PT)