Popular Questions
Can I change my order after it's been placed?
Orders placed on the website cannot be changed. You must contact us to cancel the order, if it hasn’t already been processed, and then you can place another order. Any payment that has already been processed will then be refunded in the standard 3-5 business days.
How do I track my order?
Log into your Account, click on the order you wish to track, and scroll down and on the right-hand side you should see “Shipping Details” and Tracking Link with the tracking number and a link to the carriers website to get further tracking information.
Why hasn’t the tracking for my order updated?
We ship out orders Mon-Fri, typically within a few hours of receiving them, during our business hours. So if you order does not have tracking information, it has not yet shipped.
Do you ship internationally?
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
How do I reorder items from previous orders I've placed?
You can see what you've ordered in the past by going to Orders on your account page. Then click on an order number and if you see any items you want to reorder, put a check in the box on the left of it and then click on Reorder on the Right under Actions.
Shipping Discrepancies
Any shipping discrepancies including overage, shortage, loss, damage, and other discrepancies between the quantity and/or condition of supplies received from National Band Saw Company must be reported no later than 7 days of receiving the package and/or delivery date.
We're open Monday-Friday, 6:30am to 4pm (PT)