Do you accept returns?
Yes we do. All return requests must be made within 15 days of the purchase date and received back within 25 days of authorization. All returned items must have an authorization number before being sent back. All returned items must be in be in new and unused condition, with all original tags and labels attached.
If I do send in a return, how long until I get my refund?
After receiving your return and inspecting the condition of your item, we will process your return, exchange or store credit. Please allow at least 2 days from the receipt of your item to process your return, exchange or store credit. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
How do I start the process for a return?
Please reference our Shipping & Returns page for all the steps to successfully process a return. For any order not placed on the website, a Return Authorization Request Form is available at the bottom of the Shipping & Returns page.
Shipping Discrepancies
Any shipping discrepancies including overage, shortage, loss, damage, and other discrepancies between the quantity and/or condition of supplies received from National Band Saw Company must be reported no later than 7 days of receiving the package and/or delivery date.