Shipping & Returns

ORDERING, SHIPPING & RETURNS

To place an online order simply select the item(s) desired and click "add to shopping cart".
To place a phone order or if you have any questions call toll free 661-294-9552. Or fax your order to 661-294-9554.
We can ship to virtually any address in the world. We ship Monday through Friday. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

ONLINE PAYMENT METHODS

 

All orders received by 1:30 pm Pacific time will be shipped the day they are received. All orders will be shipped the most economical way unless faster service is requested.  **Please note, All Shipping Service Guarantees are suspended and not honored as per the Carriers guidelines if the delay is Weather or Natural Disaster related.

OUR GUARANTEE

If, for any reason, any part should prove defective return it to us and we will replace it without cost or question. Liability is limited to the repair or replacement of these parts.

RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, an exchange or store credit.  Please see below for more information on our return policy.

RETURNS

All return requests must be made within 15 days of the purchase date and received back within 25 days of authorization. All returned items must have an authorization number before being sent back.  All returned items must be in be in new and unused condition, with all original tags and labels attached.  Any promotional items, services or discounts can be deducted from the final refund credit, Free Shipping, Discounted Shipping and other discounts will be deducted from final refund credit.

RETURN PROCESS

To return an item, go to My Account Page > Orders > Locate the order and the item you would like to return.  Click the “Return Items” button next to the item (Only available during the qualified return period) to obtain a Return Merchandise Authorization (RMA) number.  After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase and the return form provided, and mail your return the following address:

National Band Saw
Attn: Returns
RMA #
1055 West Avenue L12
Lancaster, CA 93534

Please note, you will be responsible for all return shipping charges for reasons other than defect or issues that are out of your control.  We strongly recommend that you use a trackable method to mail your return. You may also contact us for a prepaid shipping label.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return, exchange or store credit. Please allow at least 2 days from the receipt of your item to process your return, exchange or store credit.  Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below or use the Return Authorization form below to arrange a refund or exchange.  Discounts and promotions received on a purchase can and will be reduced from final credits and or refunds.

Please Note

•  A 15% restocking fee may be charged for all returns other than defect.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

661-294-9552
customerservice@nationalbandsaw.com

Download Return Authorization Request Form here for all orders not placed on the website:

All returns to be sent to: 

National Band Saw Company
Attn:  Returns Dept
1055 West Avenue L12
Lancaster, CA 93534